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Cleverpetz
Our Commitment

HONEST. TRANSPARENT.
NO TRICKS.

Cleverpetz was built on a single belief: if we are honest with our customers, they will trust us for life. Every product decision, subscription design, and business practice flows from this foundation.

"We will never trick a customer into staying. We will earn it."

โ€” Cedric & Isabelle, Co-Founders
๐Ÿ“‹Public COA on every product
โฑ๏ธCancel in under 60 seconds
๐Ÿ”DNA data never sold
๐Ÿ“ข30-day notice before any price change
๐ŸšซNo dark patterns. Ever.

Six Pillars

OUR CORE VALUES

These are not marketing statements. They are operational commitments โ€” each one backed by a specific, verifiable practice.

๐Ÿ”

Radical Transparency

We publish every Certificate of Analysis (COA) for every batch of every product. Every ingredient is listed with its source, concentration, and third-party test result. We do not hide behind proprietary blends. What goes into your pet's body is your right to know.

Our Commitment

โœ“Public COA viewer at cleverpetz.pet/coa/[product]
โœ“QR code on every physical product label
โœ“Batch number fully traceable to lab report
โœ“No 'proprietary blend' labels โ€” ever
โœ“Ingredient sourcing disclosed on request
๐Ÿค

No Lock-In, Ever

We chose the pay-per-product subscription model specifically because it gives customers complete control. We believe a customer who stays because they want to is worth infinitely more than one who stays because they cannot leave. Our subscriber dashboard gives you full control โ€” no phone calls, no waiting, no guilt.

Our Commitment

โœ“Pause subscription for 1, 2, or 3 months โ€” one click
โœ“Skip any shipment, no reason required
โœ“Swap any product for another at any time
โœ“Cancel in under 60 seconds โ€” no retention maze
โœ“One honest retention offer, then we let you go
๐Ÿงฌ

Science Over Marketing

Every supplement recommendation is backed by peer-reviewed research on the specific genetic marker it targets. We follow FDA structure/function language strictly. We do not make disease claims. We do not exaggerate results. We tell you what the science says โ€” and nothing more.

Our Commitment

โœ“200,000+ genetic markers mapped to published literature
โœ“All AI protocols reviewed by licensed veterinarians
โœ“FDA-compliant structure/function language only
โœ“No 'cures', 'treats', or 'prevents disease' claims
โœ“Full methodology published in our Science section
๐Ÿ’ฐ

Fair Pricing

Our 92% gross margins are a result of manufacturing efficiency โ€” not overcharging. We price supplements at $22โ€“$45 (vs. $60โ€“$120 for comparable human-grade supplements) to make DNA-personalized wellness accessible to every pet owner, not just affluent ones. Subscribers receive a 15% discount โ€” and that discount is real, not inflated from an artificial 'original' price.

Our Commitment

โœ“15% auto-ship discount โ€” genuine, not manufactured
โœ“No surprise fees or hidden charges at checkout
โœ“Price-lock guarantee for active subscribers
โœ“30-day advance notice before any price increase
โœ“Transparent cost breakdown available on request
๐Ÿ”’

DNA Data Privacy

Your pet's DNA is the most personal data we hold. We will never sell, license, or share genetic data with third parties โ€” not now, not if we are acquired, not ever. This commitment is written into our Terms of Service as a contractual obligation, not just a policy we can change quietly.

Our Commitment

โœ“AES-256 encryption at rest, TLS 1.3 in transit
โœ“Isolated per-customer data vaults
โœ“GDPR and CCPA compliant from day one
โœ“No third-party data sales โ€” contractually prohibited
โœ“You can request full deletion of your data at any time
๐ŸŒฑ

Ethical Sourcing

We source ingredients from suppliers who meet our standards for sustainability, animal welfare, and labour practices. We pursue Leaping Bunny (cruelty-free) and Certified Vegan certifications not as marketing badges, but as accountability mechanisms that require annual audits. We are also pursuing Non-GMO Project Verification for all applicable formulas.

Our Commitment

โœ“Leaping Bunny certified (Year 1 target)
โœ“Certified Vegan (Year 1 target)
โœ“Non-GMO Project Verified (Year 1 target)
โœ“Annual supplier audit programme
โœ“No ingredients tested on animals

Design Decisions

WHAT WE REFUSED TO BUILD

The pet supplement industry is full of dark patterns. We made a deliberate choice to reject every one of them โ€” even when it cost us short-term revenue.

โŒ Industry Standard (What We Rejected)
Multi-step cancellation mazes
Many subscription brands require 4โ€“6 steps, a mandatory phone call, or a 'save' screen with guilt-trip copy to cancel. We built a single-click cancel with one honest offer.
Auto-enrol on first purchase
Signing customers up for subscriptions without explicit opt-in is deceptive. We require a clear, separate subscription selection โ€” never buried in checkout.
Inflated 'original' prices
Showing a fake $59.99 'original price' crossed out to make a $29.99 'sale' look better. Our 15% subscriber discount is applied to our real everyday price.
Surprise price increases
Quietly raising prices on active subscribers. We commit to 30-day advance written notice for any price change โ€” and you can cancel immediately, no penalty.
Selling DNA data
Several consumer genomics companies have sold or licensed genetic data to pharmaceutical companies. We will never do this โ€” it is written into our Terms of Service as a contractual prohibition.
Proprietary blend labels
Hiding ingredient concentrations behind 'proprietary blend' labels makes it impossible for customers to evaluate what they are buying. We list every ingredient and its concentration.
โœ… What We Built Instead
One-click pause (1, 2, or 3 months)
Life happens. A pet owner who pauses and comes back is more valuable than one who cancels because they felt trapped. Pause is always available, no reason required.
Explicit subscription opt-in
Subscription is a separate, clearly labelled choice at checkout with the discount shown upfront. One-time purchase is always the default option.
Real everyday pricing
Our prices are our prices. The 15% subscriber discount is applied to the same price a one-time buyer pays. No manufactured urgency, no fake markdowns.
30-day price change notice
Any price increase is communicated by email 30 days in advance. Subscribers can cancel immediately with no penalty if they disagree with the new price.
Contractual DNA data protection
Our Terms of Service contractually prohibit the sale or licensing of genetic data to any third party โ€” including in the event of acquisition or bankruptcy.
Full ingredient transparency
Every formula lists every ingredient with its concentration, source, and a link to the COA for that batch. Our product pages include a 'Why this ingredient?' explanation for each component.

Why Ethics Is Also Good Business

HONESTY COMPOUNDS

34%
Lower churn rate
Brands with pause/skip/swap controls vs. cancel-only flows
Recharge 2024 Report
3ร—
Higher referral rate
Customers who trust a brand refer 3ร— more than those who feel manipulated
NPS Research
4.8โ˜…
Target review score
Transparent brands with public COAs consistently outperform on review platforms
Trustpilot Data
93:1
LTV:CAC ratio
Honest retention mechanics compound LTV without increasing acquisition spend
Internal Projection
๐Ÿพ

"We built Cleverpetz because we love animals and we were frustrated by an industry full of vague claims, hidden ingredients, and manipulative subscriptions. We decided to build the company we wished existed โ€” one that treats pet owners as intelligent adults who deserve the truth."

โ€” Cedric & Isabelle
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Questions about our ethics commitments? We answer every email personally.

[email protected]